FAQ

Here are answers to the most frequently asked questions that apply to all our hostels and hostelling. If you don't find the answer you are looking for then send the question to us by using the contact form.

 

Can I book everything online?

All hostels except Fljótsdalur Hostel are bookable via our website. 

You can also contact info@hostel.is and ask us to book the hostels for you (3 nights minimum when booking through the Central Booking Office).

If you would like to book car rental package through us, we book everything for you, both car and overnights at our hostels. Please contact us for a quote at info@hostel.is. Please see below information needed for a quote. 

  • Preferred car type 
  • Number of persons 
  • Number of days with car 
  • Number of nights at hostels 
  • Preferred room type 
  • If you are travelling with children under 13 years of age 
  • Approximate start date of journey

 

I've already sent you my booking form, can I change my booking?

Yes you can. However, after we send you a final confirmation we reserve the right to charge a 6000 ISK changing fee if you change your booking. It doesn’t matter whether you have paid for the booking yet or not. Therefore, we recommend that you decide where you want to stay before you send us your booking form.

What happens if I want to cancel my booking?

If you booked your stay online (through our website or hihostels.com) then you need to cancel your booking online yourself; we cannot do that for you. Please see here for information on how to cancel your booking

If you booked your stay through our Central Booking Office, please send an e-mail to your booking agent for all changes or cancellations.

Below you can find our cancellation policy:

  • by cancellation until 4 weeks (28 days) before arrival we will give a refund of 100% withholding a 6.000 ISK cancellation fee.         

  • by cancellation 14 - 27 days before arrival we will refund 70%         

  • by cancellation 7 - 13 days before arrival we will refund 30%        

  • by cancellation with less than 7 days no refund will be given      

Please note that the cancellation policy applies as soon as payment has been finalised.

About HI Iceland
HI Iceland is a non-profit organisation, established in 1939. HI Iceland and all HI Hostels in Iceland are a part of Hostelling International, the largest hostel network in the world with around 3300 associated hostels in 89 Youth Hostel Associations.
 
HI prides itself on its variety of budget accommodation: within the network you will find a range of interesting places to stay, from medieval castles to modern eco hostels, log cabin ski lodges and there's even a hostel in a jumbo jet! Some are small and intimate with mostly private rooms, others are vibrant, buzzing places where you can share facilities with fellow travellers from around the world. Remember that your HI membership card can save you money on every HI Hostel booking, and many hostels also offer additional discounts to HI members.
 
Why should I book my package with HI Iceland?
The Hostel & Car Combo is a unique product and we offer personal service as well as local, expert advice. Once the booking process starts, you will be in direct contact with one of our booking agents that handles all the details of your booking.
 
Our car rental partner is very reliable and offers the highest standard of customer service. They are the first and only car rental in Iceland to claim certification according to the ISO14001 environmental standard; every year, they set new goals to reduce emissions. 
 
HI is a non-profit organisation with long history, both in Iceland and abroad. HI Iceland participates in responsible tourism here in Iceland and sustainability is very important in all our daily operations. When you book with us, you support the wonderful work carried out at HI Hostels all round Iceland. Be part of our community! See more information and take the Icelandic Pledge
 
Do I have to make reservations before arrival?

We recommend booking the hostels before arrival, especially if you plan to travel during high season in summer and popular holidays, such as Christmas and Easter. Our hostels accept walk-ins and if you travel in off season, you can check availability and make reservations on short notice. 

How can I book?

You can book your stay using our website, or by contacting our hostels directly. Our Central Booking Office offers the service of pre-booking the hostels and we encourage you to have a look at the hostel & car combo that includes both car rental and overnight stays at HI Hostels; we handle all the details of the booking from start to finish. If you are booking for a group, please fill in the group enquiry form on this website and we will get back to you as soon as possible.

I cannot decide what to do and where to stay! Do you have any recommendations?
To help you plan your trip, we have made sample itineraries which are available to you, completely free of charge. The sample itineraries are suggestions that include points of interests and attractions along the way, but you can of course modify the plan and create your own itinerary. We encourage our customers to slow down and enjoy, make sure to have plenty of time to explore and stay more than one night at hostels when possible. 
You can send a request for a price offer, or a booking request directly from the website.
How I can change my booking?
If you booked your stay online, it’s best to contact the hostel you booked directly to change your booking. The hostels’ contact details are on our website. 
If you booked via our Central Booking Office, please contact us regarding changes. We reserve the right to charge a 6,000 ISK fee for changes. We are happy to advise and provide assistance before we start booking for you, and your booking agent will also happily answer all questions you may have during the booking process. 
Cancellation policy: what happens if I want to cancel my booking?
If you booked your stay online (through our website or hihostels.com), then please see here for information on how to cancel your booking. If you did not create an account during the booking process and booked as a guest, you need to contact the hostels directly to cancel your booking or the Central Booking Office for assistance. Online bookings can be cancelled up to 24 hours before arrival (if booked via HI booking engine), the deposit paid upon booking is however non-refundable.
 
If you booked your stay through our Central Booking Office, please send us an email for all changes or cancellations. Below you can find our cancellation policy for individual bookings:
  • by cancellation until 4 weeks (28 days) before arrival, we will refund 100% 
  • by cancellation 14-27 days before arrival, we will refund 70% 
  • by cancellation 7-13 days before arrival, we will refund 30% 
  • by cancellation with less than 7 days before arrival, no refund will be given 
 
 
We reserve the right to withhold a 6,000 ISK cancellation fee for hostel & car combo. 
 
 
Can I change a booking made through the Central Booking Office after I have started my journey?
Hostel bookings cannot be changed through the Central Booking Office once you are in Iceland and have started your journey. If you want to change your booking, you need to contact both the hostel which is confirmed and the hostel you would like to stay at instead. If the previous hostel agrees to move the booking to another hostel, please send us an email to  to let us know. If the hostel with the previously confirmed booking does not agree to move the booking, but you would still like to stay elsewhere, then you need to pay the second hostel directly. Our hostels are often fully booked in high season so that all changes depend on availability at the hostels. 
How do I become a HI member?
If you are a resident of Iceland and hold an Icelandic social security number (kennitala), you can apply for membership right here on our website.
 
If you are joining from abroad, you can contact your local HI National association to purchase membership before arrival. All HI Hostels in Iceland sell individual membership cards that you can purchase upon arrival. The membership card costs 3,000 ISK per person and is valid for one year.
 
If you book via our website/the HI booking engine, you can purchase a 12-month electronic membership, eMembership, during the booking process.
What are the benefits of being a HI member?

HI members enjoy at least 10% discount of accommodation at HI Hostels worldwide, the membership is valid at all HI Hostels for one year. Many hostels have local partners that offer HI members discounts of products and services so be sure to ask about local discounts at your hostels. 

Is it mandatory to have HI membership to stay at the hostels?

No, it is not mandatory to have membership to stay at our hostels. If you are a member, we recommend you book via our website to ensure you the best possible rate. The prices advertised if you book via our website are HI member prices, so non-members pay extra upon arrival if they do not want to purchase membership. 

Is it worth it to buy membership if I only stay one or two nights at your hostels?

It’s usually worth it to buy membership if you’re staying at least 3-4 nights at hostels during your trip. Your membership is of course valid for an entire year and can be used at HI Hostels worldwide. 

What is the Hostel & Car Combo?
The Hostel and Car Combo is a package that includes a rental car and overnight stays at our hostels. We take care of all details of your booking and you finalise payment for your booking before arrival. Our packages are not fixed, but tailor-made so you can create your own plan with the help of our sample itineraries. We are also happy to give advice and choose the hostels for you. The number of days for the car rental and overnight stays at our hostels do not need to match. 

More information on our car rental packages can be found at our  Hostel & Car Combo pages.

What’s included in the package: 
All taxes
Pre-booked accommodation at HI Hostels
Rental car with unlimited km, VAT, basic insurance package, and up to 4 drivers
Road map of Iceland
Contact details for all HI Hostels
Bed linen is included at all hostels
Free breakfast at the Reykjavík HI Hostels when stay is included in the package
3 ISK discount of fuel at N1 service stations around the country
Audio guide to many places of interest around Iceland. 
HI membership for each guest, valid for one year at HI Hostels worldwide
 

 

What is included in the Hostel and Car Combo package?
Each package includes a rental car, unlimited mileage, tax, CDW insurance, 4 drivers and accommodation at our hostels. Our packages are not pre-booked so customers have the liberty to create their own itineraries with the help of our sample itineraries
 
The number of days for the car rental and overnight stays at our hostels do not need to match. 
 
Can I rent the car for 8 days but stay at hostels for 12 nights?

Yes, you can modify the package whichever way suits your needs best. You can choose the hostels when booking the hostel & car combo yourself or ask your booking agent to choose and book the hostels in the appropriate areas if you do not have a preference for hostels to stay at. 

 

Where can I pick up the rental car?
The pick-up places we offer are: Keflavík International Airport (24/7), our Reykjavík HI Hostels (pick-up is available at 8:15 or 10:00 each morning), and the car rental offices located at Skeifan 9 (not far from Reykjavík City HI Hostel) and Njarðargata (close to city centre and the domestic airport).
Can only one person drive the car?

There are 4 drivers included in our all packages. The extra drivers are not charged so it will not cost less to have for instance only 2 drivers.

 

What is the CDW insurance?

CDW stands for Collision Damage Waiver and is a basic insurance included in all our car rental package. Please read our insurance terms for more information. 

 

What is the difference between CDW and SCDW?

The difference is the amount to pay (self-liability) in case of any damage on the car. The SCDW lowers the self-liability – see our insurance terms. The SCDW also includes gravel protection against broken windows and lights. No insurance covers damage on the undercarriage of the car, tires, or damage due to theft or water.

 

Do I have to buy the SCDW? How about the SADW?
No, it is not mandatory to buy the SCDW, but we do recommend adding it to your booking as it lowers your self-liability considerably in case of an accident. 
 
The SADW (Sand and Ash Damage Waiver) is optional; the need for it is higher during the summer, and also depends on which areas of the country you intend to visit. Please contact us for more information. 
 
 
How old does a driver have to be to rent a car through HI Iceland?

The minimum age for a driver is 20 years old, and the driver needs to have at least one year’s driving experience. 

Is a credit card required to rent a car?

Yes, our car rental partner requires credit card details as insurance for all car rental bookings. The credit card cannot be prepaid.

 

Can I book car with automatic transmission?

We can book most car types with automatic transmission for you at no extra cost. Please let us know if you require automatic transmission (special box on the booking form that you can check). Only bigger cars: J, JJ, K and E types are only available with manual transmission.

 

What kind of insurance is offered with the Hostel and Car Combo?

We offer three different protection packages for your peace of mind. 

Basic: always included with all car rentals. Includes CDW, PAI and TP. Excess in case of accident: 195,000 - 375,000 ISK.  

Medium: this package needs to be booked especially. Price: 2,000 ISK per day for small cars, types A-D, and 3,200 ISK per day for larger cars, types M-E. Includes the basic insurances as well as SCDW and GP. Excess in case of accident: 49,500 - 90,000 ISK.  

Premium: All insurances included. Price: 3,680 ISK per day for small cars, types A-D and 5,520 ISK per day for large cars, types M-E. Excess in case of accident: none. No insurance covers damage to the undercarriage of the car.

You can find more information on these insurances and more on our Hostel and Car Combo pages.

 

Can I travel around Iceland in the wintertime?

Yes, you can and visiting Iceland in winter can be a wonderful adventure! Expect the unexpected as you are usually treated to all sorts of weather when travelling in Iceland and there are very few guarantees when it comes to the weather. Safety is always important when travelling in Iceland, this is of course especially important in winter. Some flexibility in your plans is both good and necessary when travelling in winter as the weather can change very quickly. The days are short and very few hours of daylight in the darkest months.

Some of our hostels are closed in the wintertime although we do have quite a few hostels that are open all year round. You can expect snow and icy roads when travelling in winter, and we discourage people with no experience driving in winter/snow from renting cars. In those cases, it’s best to use public transport and/or book day tours to stay at different hostels and visit popular attractions. It is necessary to check the weather forecast and road conditions regularly whilst travelling in wintertime, and various information on travelling safely in Iceland can be found via this website: www.safetravel.is.

The staff in the Central Booking Office and at the hostels will do their best to assist you in case your travel plans change because of bad weather.

 

What is the currency in Iceland?

The currency in Iceland is the Icelandic króna (ISK). The Central Bank of Iceland updates the exchange rate of the króna daily on their website: https://www.cb.is. Cards are very widely accepted as payment in Iceland, please contact your bank/card provider for information on fees for using your card abroad.

 

 

What is the weather like in Iceland?

The only thing that is certain about the Icelandic weather is that it’s completely unpredictable! The weather can often change quickly so it is very good to monitor the weather forecast and road conditions when travelling, especially during wintertime. If you are travelling here in wintertime, it’s good to have flexible plans and remember that the days are short so don’t plan too much for each day.

 

 

What are the roads like in Iceland?

Although the ring road is mostly paved, there are spots along the way where special care needs to be taken due to narrow roads, one-lane bridges, etc. At road.is, you can find updated information about road conditions all around the country. 

 

 

Can I drive anywhere in Iceland?
No. It is illegal to drive off-road in Iceland, i.e. off marked paths or roads and may result in fines. You can only drive on F-marked roads and/or the highland if you are driving a 4x4 car which is suitable for highland driving. If you are driving one of our rental cars, you are not insured for water damages, so driving over unbridged rivers is not something we recommend, nor does it cover damage on the undercarriage of the car. 
 
How much does fuel/gas cost?

Unfortunately there’s no official website that monitors gas prices in Iceland but you can find an unofficial one at www.gsmbensin.is

What sort of clothes should I bring?

We recommend bringing good hiking boots, and layers of clothing so that you can add or remove clothes when necessary. Hats and gloves are always a good idea as well as a swimsuit to visit the many thermal pools located all round the country.

 

Can I travel around Iceland in the wintertime?

Yes, you can and visiting Iceland in winter can be a wonderful adventure! Expect the unexpected as you are usually treated to all sorts of weather when travelling in Iceland and there are very few guarantees when it comes to the weather. Safety is always important when travelling in Iceland, this is of course especially important in winter. Some flexibility in your plans is both good and necessary when travelling in winter as the weather can change very quickly. The days are short and very few hours of daylight in the darkest months.

Some of our hostels are closed in the wintertime although we do have quite a few hostels that are open all year round. You can expect snow and icy roads when travelling in winter, and we discourage people with no experience driving in winter/snow from renting cars. In those cases, it’s best to use public transport and/or book day tours to stay at different hostels and visit popular attractions. It is necessary to check the weather forecast and road conditions regularly whilst travelling in wintertime, and various information on travelling safely in Iceland can be found via this website: www.safetravel.is.

The staff in the Central Booking Office and at the hostels will do their best to assist you in case your travel plans change because of bad weather.

 
Where can I find bathroom facilities when I am on the road?

In the Icelandic countryside, public restrooms can be few and far apart although services have been improved in many areas in recent years. The service stations around the ring road have bathrooms, some of which you will need to pay a small fee for, and we highly recommend that you make use of them and plan your trip accordingly. You can find the location of the N1 service stations on their website: https://www.n1.is/en/locations/.

Relieving oneself in public areas or privately-owned land is highly inappropriate.

Which electricity plug is used in Iceland?

Electricity in Iceland uses the Europlug/Schuko-Plug (CEE types), which has two round prongs -  230v/50 Hz. You may therefore need to bring an adapter and/or voltage converter. Some hostels have adapters for rent and appliances, such as hairdryers.

 

Are the hostels just for young people?

Not at all! Our hostels are a great option for people of all ages who want to meet new people and the opportunity to cook their own meals as all HI Hostels have a guest kitchen.

 

 

Can I reach all hostels by a normal car?

Yes, you can reach all our hostels with a normal car. The last 100 metres to Fljótsdalur HI Hostel are only accessible for 4x4 cars, but the road to the hostel is otherwise fine for normal cars. 

You need a 4x4 car (at least the F type car) to drive on the highland and on all F-marked roads. Driving off road (off marked paths or roads) is illegal and subject to fines. 

If you are travelling in wintertime, we recommend booking a car with 4x4 (at least D or F type), especially if you plan to drive around the country.

 

Do the hostels have set check-in / check out times?

Check-in at most hostels begins after 14:00 and check out is at 10:00. This time may vary a little between hostels, but these are the general guidelines. Please notify the next hostel on your itinerary if planned arrival is after 20:00 to make sure someone is available to welcome you and check you in, or to give you instructions so that you can get inside and find your room upon arrival.

 

Can I buy breakfast and/or other meals at the hostels?

Many hostels offer breakfast, please contact us at the Central Booking Office for further information. We can include breakfast in your booking, or you can add it upon arrival and pay for it separately. Our hostels do not serve other meals for individual bookings, but meals can be bought in the near vicinity of the hostels in many cases. For meals for groups: please contact the group team for information on meals provided for groups or refer to the group pages on our website.  

 

Can I bring food to prepare my own meal? Are there supermarkets close to the hostels?

Yes, all our hostels have well equipped guest kitchens with all the basic appliances and utensils to prepare a normal meal. We encourage our guests to make sure they bring food supplies to hostels located in the countryside and far from supermarkets and service stations. Many towns and villages around the country are small so you may want to stock up at large supermarkets that can be found in bigger towns.

 

Is bed linen included at the hostels?

Linen is included at most hostels, but it does vary if you book them directly via our website. A few hostels still allow sleeping bags or offer you the chance to bring your own bed linen or rent it upon arrival. Information on whether bed linen is included should be included in the booking process. If you make your booking through our Central Booking Office, bed linen is included at all hostels.

Towels are available for rent at the hostels and are sometimes included in linen rental.

 

Is smoking allowed inside the hostels?

No, smoking is prohibited indoors at all HI Hostels. Please do not leave cigarette butts on streets or in nature but dispose of them in nearest containers or appropriate bins.

 

Where are the hostels located?

There are currently 34 HI Hostels all round Iceland, with something to suit every need and want. Each hostel is unique, most are family-run, and many are in buildings with an interesting history. They are located both in towns and in the countryside, close to nature with opportunities for activities at the hostels themselves and further away so we recommend spending more than one night at each hostel when possible. There are a sometimes several hostels in the same area, so you often have another option close by if your selected hostel does not have availability. You can see detailed information about our hostels on our website.

Can I use public transport to reach the hostels?

You can use public transport to reach quite a few of our hostels, but it can be difficult to get to our hostels that are not located close to the ring road or hostels located outside of towns or villages if you are using public transport. It’s best to contact us at the Central Booking Office or the hostels directly for information on accessibility by bus. Some hostels offer pick-up service to nearest town or road junction for a fee.

 

 

Is there an age limit to stay at the hostels?

For solo travellers, the age limit is 18 years old. Young people who have not reached that age can travel with a letter of consent from a parent or legal guardian to permit them to stay on their own in our hostels.

Do the hostels offer gender-split dorm rooms?

Only a few! The Reykjavík HI Hostels and Eyrarbakki and Vík Hostels offer female dorm rooms, but otherwise, dorm rooms are mixed/co-ed at all hostels.

Kindly note that children under 8 years old are not allowed in shared dorm rooms, only private rooms.

 

What types of rooms do the hostels offer?

Our hostels offer a variety of rooms, both private rooms from 2 bed rooms to 6 bed rooms, as well as beds in shared dorm rooms. Dorm rooms are most often 6 bed rooms but can also be smaller or bigger than that. Bed capacity varies quite a lot between hostels so please contact the Central Booking Office if you want further details on the hostels.

These hostels also offer rooms with private bathrooms: Akranes, Borgarnes, Laugarvatn, all three Reykjavík HI Hostels, Reyðarfjörður, Seyðisfjörður Old Hospital and Vagnsstaðir.

Quite a few hostels have private cabins or cottages that have their own wc/bathroom and sometimes a private kitchenette.

 

Are the hostels wheelchair accessible?

We recommend contacting our Central Booking Office for information on wheelchair accessibility at our hostels. Hostels that are suitable for wheelchair users have that information listed under “hostel facilities” on the hostel pages.

 

Is there free parking at the hostels?

There is free parking at all hostels located outside of Reykjavík. In Reykjavík, there is free parking at City Hostel. If you are staying in the city centre (Downtown or Loft Hostels), parking is charged in the city centre from 8:00 to 18:00 on weekdays, and from 10:00 to 16:00 on Saturdays. Parking is free outside those times. Parking metres accept both cash and cards for payment.

 

Do the hostels provide luggage storage?

You can arrive before check-in begins and leave your luggage until check-in begins. For long-term storage, it’s best to contact the hostels directly for further information.

 
Can I do laundry at the hostels?

Some hostels have laundry facilities for guests, please refer to the hostel facilities information on our hostel pages. Laundry facilities are restricted to guests only.

 
How do I choose between the three HI Hostels in Reykjavík?

Reykjavík Downtown HI Hostel and Loft HI Hostel are both located in the city centre; Loft Hostel is right on the main shopping street, Reykjavík Downtown Hostel is on a quiet street, but very well located and close to the old harbour. Loft is ideal for solo travellers wanting to meet new people; the hostel has a balcony and bar/café on the top floor with various events scheduled every week. There are plenty of restaurants and shops near both our downtown hostels.

Reykjavík City HI Hostel is in one of the city’s largest green areas, about 10 minutes’ drive from the city centre. There is free parking outside the hostel. Laugardalslaug, the city’s largest swimming pool, and Reykjavík Park and Zoo are very close to the hostel. Pick-up for tours is provided at or very close to our Reykjavík Hostels.

 
How can I get to Reykjavík from Keflavík International Airport?

Keflavík Airport is located about 50 minutes’ drive from Reykjavík, and if you are not picking up a rental car at the airport, you can take a bus into Reykjavík and ask to be taken to where you’re staying for a small extra fee. There are 2-3 companies that offer shuttle service to and from the airport, and there are always buses waiting outside the airport when there are flights arriving.

 
How can I book a tour?

Most tours can be booked directly on our website in a few easy steps, or after arrival at our Reykjavík HI Hostels if the tour departs from Reykjavík. You can easily filter search results by location, category and so forth on our website to help you find a suitable tour.

 

I need to change the tour I booked, what do I do?

If you want to change the date or departure time for the tour, you will need to contact the help desk, the phone number and email address is at the bottom of your voucher. If you booked through a booking agent at the Central Booking Office, you can contact us by email for any changes.

 

What happens if I want to cancel my tour?

You will need to contact the help desk; the phone number and email address is at the bottom of your voucher. We adhere to the cancellation policy of the company that the tour is booked with. If there are no cancellation fees, then we can offer a full refund. If you need to cancel the tour on short notice, please contact the company responsible for the tour, the contact details are on your voucher.

 

When can I see the northern lights?

The northern lights tours are operated from September to April and you can book popular Northern lights tour here.

To be able to see the northern lights, you need both clear skies and aurora activity. The tour providers are excellent at finding spots not far from the city where the lights are more likely to be seen, away from the city’s light pollution. You can check the cloud cover and aurora forecasts on the Icelandic Met Office’s website. The tour is either confirmed or cancelled in the afternoon each day, depending on aurora and weather forecasts. If your tour gets cancelled, you can reschedule for another time, and if you are not able to reschedule the tour, you are eligible for a refund. If you go on a tour, but do not see any northern lights, you can usually go on another tour, but are not entitled to a refund.

 

I know what I want to do, but I cannot find it on the website, what should I do?

Feel free to contact the hostel you will be staying at or us at the Central Booking Office and we will do our very best to find a tour that suits your wants and needs!

 

Can I book tours on short notice?

Depending on the tour, you may or may not need to book in advance. Popular tours, such as a visit to the Blue Lagoon needs to be pre-booked well in advance, and tours with limited spots can also become fully booked. Classic day tours, such as the Golden Circle have unlimited seats and can be booked closer to departure. When booking tours in advance, you have the comfort of knowing that your seat is guaranteed and you save time on your vacation.

 

Can I get a discount if I book many tours with you?

We are unable to offer any discounts on tours as HI Iceland is not a tour provider; we simply offer customers the possibility to book a variety of tours via our website at no extra cost to add to their experience and help them plan their stay before arrival.

 

I am not staying at one of the HI Hostels, can I still book some tours?

Yes, for tours that depart from Reykjavík, tour operators offer pick-up at most guesthouses and hotels and you can choose your pick-up location during the booking process.

 

Where will I be picked up for my tour?

If you are staying in Reykjavík, you might notice that big buses are not allowed in the city centre. The city has put up several conveniently located bus stops, no more than a few minutes’ walk from your hostel. The hostel reception has maps to show you exactly where the bus stop is. If you are staying at our Reykjavík City HI Hostel, the pick-up is right outside the hostel.

 

I am a member of Hostelling International, can I get a discount of tours?

We are unable to offer our customers any discounts on tours as HI Iceland is not a tour provider; we simply offer our customers the possibility to book a variety of tours via our website at no extra cost to add to their experience and help them plan their stay before arrival.

 

Do I need to print the voucher?

Yes, please print out the voucher and present it to the tour provider.

 

I do not have a printer to print the voucher, what do I do?

Most tour providers need to have the voucher, the staff at the hostel can help you print out the voucher for a small fee

We are more than 9 persons; how do we book?

If you are more than 9 persons, then you are not able to book the hostels via our website. Instead, we ask you to send us a group booking form with your request and our group team will be in touch with you as soon as possible.

 

Are all hostels suitable for groups?

All HI Hostels in Iceland welcome all travellers, both individuals and groups. There are however some hostels that are better suited for groups: specific group hostels where we can also offer group rates in off season as well as more services for groups, such as meals, activities, transport and and forth.

Our hostels vary in size and bed capacity so please contact us for further information on facilities and services offered at the hostels.

 

Can groups get HI member discounts?

Groups membership is offered by HI national associations in many countries. Please contact Hostelling International in your home country to enquire about group membership.

 

Do you offer activities for groups?

We are happy to help our groups arrange activities and tours around the country, either for private tours or as part of a bigger group. Contact us to find out about the choices we can offer your group!

 

Is bed linen included for groups?

Yes, bed linen is included in all bookings made through the Central Booking Office.

 

Are towels included for groups?

No, towels are generally not included in our bookings, but can be added at all hostels for groups if requested.

 

Can you book groups with full board?

Some hostels offer full board but services for groups vary between hostels so it’s best to contact us for accurate information. Many hostels offer breakfast for groups, but not all. All HI Hostels have fully equipped guest kitchens where you can store and prepare your own meals.

 

What is the cancellation policy for group bookings?

Cancellation policy:

- by cancellation until 6 weeks (42 days) before arrival, we will refund 70% of the total amount.

- by cancellation 22-41 days before arrival, we will refund 50% of the total amount.

- by cancellation with less than 21 days’ notice, no refund will be given.