Frequently asked questions

 

About Iceland / Travelling in Iceland

 

What is the currency in Iceland?


The currency in Iceland is the Icelandic króna (ISK). The Central Bank of Iceland updates the exchange rate of the króna daily on their web page:  The Central Bank of Iceland  

What is the weather like in Iceland?


The only thing that is certain about the Icelandic weather is that it’s completely unpredictable. It is very good to monitor the weather when traveling during off-season and some parts of the country can be particularly snowy. The Icelandic Meteorological Office offers the most comprehensive information about the current weather conditions.

What are the roads like in Iceland?


Although the ring road is mostly paved there are spots along the way where special care needs to be taken due to narrow roads and such. At road.is you can find updated information about road conditions all around the country.  

Can I drive anywhere in Iceland?


No. It is illegal to drive off-road in Iceland. Only if you have a 4x4 car which is suitable for highland driving you can drive on highland roads and marked paths. If you are driving one of our rental cars you are not insured for water damages, so driving over unbridged rivers is not necessarily  the most clever thing to do, nor does it cover damage on the undercarriage of the car. Please note that if you are caught driving off road the car rental agency is authorized to charge you for breaking that rule.


See further information here in the FAQs, in the general information about the hostels under "Can I reach all hostels by a normal car?" 

How much does fuel/gas cost?


Unfortunately there’s no official website that monitors  gas prices in Iceland but you can find an unofficial one at www.gsmbensin.is


General information about bookings


Can I book everything online?

All hostels except Fljótsdalur Hostel are bookable via our website. 

 

You can also contact info@hostel.is and ask us to book the hostels for you (3 nights minimum when booking through the Central Booking Office).

 

If you would like to book car rental package through us, we book everything for you, both car and overnights at our hostels. Please contact us for a quote at info@hostel.is. Please see below information needed for a quote. 

 

  • Preferred car type 
  • Number of persons 
  • Number of days with car 
  • Number of nights at hostels 
  • Preferred room type 
  • If you are travelling with children under 13 years of age 
  • Approximate start date of journey 

I've already sent you my booking form, can I change my booking?


Yes you can. However, after we send you a final confirmation we reserve the right to charge a 6000 ISK changing fee if you change your booking. It doesn’t matter whether you have paid for the booking yet or not. Therefore, we recommend that you decide where you want to stay before you send us your booking form.

What happens if I want to cancel my booking?

 

If you booked your stay online (through our website or hihostels.com) then you need to cancel your booking online yourself; we cannot do that for you. Please see here for information on how to cancel your booking 

 

If you booked your stay through our Central Booking Office, please send an e-mail to your booking agent for all changes or cancellations. 

 

Below you can find our cancellation policy:

  • by cancellation until 4 weeks (28 days) before arrival we will give a refund of 100% withholding a 6.000 ISK cancellation fee.         

  • by cancellation 14 - 27 days before arrival we will refund 70%         

  • by cancellation 7 - 13 days before arrival we will refund 30%        

  • by cancellation with less than 7 days no refund will be given       

 

Please note that the cancellation policy applies as soon as payment has been finalised.


General information about the hostels


Are the hostels just for young people?


Not at all! Our hostels are a great option for people of all ages who want budget accommodation, the chance to meet new people, and the opportunity to cook their own meals. Our hostels offer a variety of room sizes for both solo travellers, and small and larger groups. 

Can I reach all hostels by a normal car?


Yes, you can reach all our hostels by a normal car. The last 100 metres to Fljótsdalur Hostel are only accessible for 4x4 cars, but the road is otherwise fine for normal cars. 

 

You need a 4x4 car (at least the F type car) to drive on the highland and all F-marked roads. Driving off road is strictly forbidden and subject to fine. 

Do the hostels have set check-in / check out times?


Check-in at most hostels is at 14:00 and check out is at 10:00. This time may vary a little bit between hostels, but these are the general guidelines. Please notify the next hostel on your itinerary if planned arrival is after 20:00 to make sure someone is available to welcome you and check you in. 

Can I buy breakfast at the hostels?


Some of our hostels offer breakfast, please contact us at info@hostel.is or ask your booking agent for further information. 

Please note that the Central Booking Office does not book breakfast for individuals in advance, only travel agencies and groups. You can ask for breakfast upon arrival and pay for it separately. 

Can I bring food to prepare my own meal?


Yes, all the hostels have well equipped kitchens with all the basic utensils to prepare a normal meal. They probably don’t have a wok pan or a deep-frying pot, but the regular things like a stove, refrigerator, plates, cutlery, glasses, cutting board, pots and pans.

I don’t have a sleeping bag, what can I do?


You can bring your own sleeping bag if you have one, or rent bed linen upon arrival at the hostels. A sheet is on each mattress and a pillow with pillowcase is also provided free of charge. You can bring your own duvet cover and borrow a duvet upon arrival if you do not wish to rent bed linen. Bed linen is included at a few of our hostels. 

 

Towels are available for rent at the hostels, and are sometimes included in linen rental. 

Can I smoke inside the hostels/rooms?


Please don’t. According to our quality standards smoking is prohibited in all our hostels.

I can’t decide where to stay – do you have any recommendations?


To help you plan your trip we have made sample itineraries which are available to you, completely free of charge . If you see anything you like you just fill in one of our booking form with the sample itinerary you want and send to us at info@hostel.is


Car Rental Packages


What is a car rental package?


A car rental package is when you book a car and accommodation at HI-hostels in Iceland through our central booking office. We take care of your booking and you make a payment to one single place. More information on our car rental packages can be found at our car rental packages pages.

What is included in the car rental package?


Each package includes a rental car, unlimited mileage, tax, CDW insurance, 4 drivers and accommodation at our hostels. Our packages are not pre-booked so customers have the liberty to create their own itineraries with the help of our sample itineraries

 

The number of days for the car rental and overnight stays at our hostels do not need to match. 

Can I rent the car for 4 days but stay at hostels for 12 nights?

Yes, you can modify the package which ever way suits your needs best.

Where can I pick up the rental car?


The pick up places we offer are:

Keflavík International Airport
Skeifan 9, Reykjavík (car rental office)

Njarðargata, Reykjavík (car rental office close to Reykjavík domestic airport and city centre)

All our Reykjavík Hostels*

Picking up the car at the international airport in Keflavík requires flight numbers. The car rental desk at Keflavík Airport is open according to bookings and flight arrivals.

 

Picking up the car at the two car rental offices in Reykjavík (Skeifan 9 and Njarðargata) is possible between 08:00-18:00 daily during high season.

 *Please note that when picking up a car at the Reykjavík hostels, the car rental provides a shuttle service from the hostels to the car rental offices where the main driver signs the rental agreement and picks up the car. 

Can only one person drive the car?


There are 4 drivers included in our all car rental packages. 

What is the CDW insurance?


CDW stands for Collision Damage Waiver and is a basic insurance included in all our car rental package. Please read our insurance terms for more information.

What is the difference between CDW and SCDW?


The difference is the amount to pay (self-liability) in case of any damage on the car. The SCDW lowers the self-liability – see our insurance terms. The SCDW also includes gravel protection against broken windows and lights. No insurance covers damage on the undercarriage of the car, tires, or damage due to theft or water.

Do I have to buy the SCDW? How about the SADW?


No, it is not mandatory to buy the SCDW, but we do recommend adding it to your booking as it lowers your self-liability considerably in case of an accident. 

 

The SADW (Sand and Ash Damage Waiver) is optional; the need for it is higher during the summer, and also depends on which areas of the country you intend to visit. Please contact us for more information. 


Share |

 Main Office: HI Iceland | Borgartún 6 | 105 Reykjavík | Tel 575 6700 | Fax 553 0535 | info@hostel.is | Copyright ©www.hostel.is