PRIVACY POLICY


HI Iceland appreciates your visit to our website and we are committed to protecting the privacy of our customers and visitors, and to protecting the security of the information from clients. We collect personal information when you register for a trip quote or otherwise voluntarily provide such information to provide a better user experience. We prevent unauthorised access, and we do not sell, rent, or loan our subscribers or customer lists to third parties for email marketing. The personally identifiable information you provide to us for making a travel reservation is made available to the applicable hotel, car rental agency, or tour operator for the purpose of completing your reservation request.

 

Cancellation policy and changing fees

Cancellation and changing policy:  

- by cancellation 4 weeks (28 days) before arrival we will refund 100% withholding a 6.000 ISK cancellation fee

- by cancellation 14-27 days before arrival we will refund 70%           

 - by cancellation 7-13 days before arrival we will refund 30%          

 - by cancellation with less than 7 days before arrival no refund will be given                    

The cancellation policy applies as soon as payment has been made.            

 

Changing fee

We reserve the right to charge a 6.000 ISK for changes made to a booking already confirmed by HI Iceland.

All cancellations should be in writing and be notified as soon as possible. 

 

Please note that this cancellation policy only applies to bookings that are booked and confirmed through our Central Booking Service (info@hostel.is). Bookings made online through our booking engine are subject to a different cancellation policy that is clearly stated in the booking process.

 

Payments

Farfuglar - HI Iceand accepts the following methods of payments.
Website: Credit cards from Mastercard and Visa. 
Central Booking Service: Credit cards from Mastercard, Visa and American Express.

 

Travel Insurance

Please note that HI Iceland does not supply travel insurance and it is not included in the price. We urge our customers to arrange their own travel insurance before arrival.

Residents of EEA Member Countries should not forget to bring their European Health Insurance Card (EHIC).


Disclosure of your information

HI Iceland is an Icelandic company and is subject to Icelandic laws. We may disclose personal information without the users' permission to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others or to protect anyone’s rights, to protect our guests, staff, associates or property (including this site).


IP Addresses & Cookies

In order for us to provide an attractive and easy-to-navigate website, we must occasionally use our visitors’ IP addresses for purposes such as optimising our use of search engines, or diagnosing problems with our server. Furthermore, to better tailor our website and products offered to our customers, we use Google Analytics to collect information on how visitors navigate our website. Cookies are used to collect aggregated data that allows us to see the origins of web traffic, amount of visitors, visitors’ operating systems, browser types, etc. This data does not personally identify you in any way. You can choose not to accept cookies by disabling them in the settings of your web browser. Visit http://www.aboutcookies.org/ to learn more about cookies. 

 

Newsletter and competitions

If you subscribe to our newsletter or enter one of our competitions, we will ask for your name, email address, and country of residence. This information is used to send you information about our company, products or other items that may be of interest to you. We will not contact you more than once monthly. Our newsletters may occasionally contain links to other websites. HI Iceland is not responsible for any content or privacy policy on other websites. If you no longer wish to receive our newsletters, you may opt out at any time by clicking on the "unsubscribe" link found at the bottom of each newsletter. You may also request to be removed from our mailing list by emailing us at marketing@hostel.is.  


Online Security

Our website, www.hostel.is, is protected by the utmost level of online security, meaning that your personal data is safe with us. All transactions on the site are secured by GeoTrust SSL encryption and any data we gather from users is securely stored and safeguarded by the best firewalls available.

 

All Rights Reserved

No content on our website may be used or reproduced for any commercial purposes. HI Iceland reserves the right to amend this privacy policy at any time.

 

Legislation

Should any disagreement befall, it will only be dealt with in an Icelandic court.These terms and conditions shall be governed by Icelandic Law and the Courts of the Republic of Iceland shall have exclusive jurisdiction.

 

Farfuglar - HI Iceland
Address:   Borgartún 6,  105 Reykjavík.

Tel + 354 575 6700.

E-mail: info@hostel.is

Website: www.hostel.is


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HI Iceland is an authorized travel agency by the Icelandic Tourist Board

 

 

 

 

 

 Main Office: HI Iceland | Borgartún 6 | 105 Reykjavík | Tel 575 6700 | Fax 553 0535 | info@hostel.is | Copyright ©www.hostel.is